Refund Policy
Return & Shipping Policy – Blair & Mae New York
Important: Please read our return and shipping policy carefully. By placing an order with Blair & Mae New York, you agree to the terms outlined below.
RETURNS
Timeframe: You have 30 days from the date of delivery to request a return. After this period, we are unable to offer a refund or exchange.
Conditions: Returned items must be in the same condition as received – unworn, unwashed, undamaged, and in the original packaging (including all tags and accessories). For products where hygiene is essential, items must be clean and unused before initiating a return.
Exclusions: For hygiene reasons, certain items cannot be returned, including but not limited to underwear, lingerie, tights, and selected skincare or intimate products.
RETURN PROCESS
If you would like to return a product, please contact us at support@blairandmae.com and include:
- Your order number
- The reason for your return
- A clear photo of the product (if damaged or incorrect)
- Your contact information
REFUNDS
Procedure: Once we receive and inspect your return, we will notify you by email regarding approval or rejection of your refund.
If approved, your refund will be processed and applied to your original payment method. Please allow up to 30 days for the refund to appear, depending on your bank or payment provider.
Delayed or missing refunds: If you have not received your refund after 30 days, first check your bank or card statement. If it is still not visible, please contact us at support@blairandmae.com.
RETURN SHIPPING COSTS
Customers are responsible for the cost of return shipping, unless the item is defective or incorrect due to our error. We strongly recommend using a tracked shipping service, as we cannot be held responsible for returns that do not reach us.
In some cases, returns may need to be shipped to our international warehouse. Return shipping costs can start from approximately 30 USD and are to be covered by the customer unless otherwise agreed in writing.
EXCEPTIONS
Defective or incorrect items: If you receive a defective or incorrect item, we will arrange a replacement at no additional cost to you. If an error occurs again on the replacement shipment, you will be eligible for a full refund.
Order cancellations: Due to our automated processing, orders cannot be cancelled once they have been placed. Please review your order carefully before confirming.
For any questions regarding returns, please contact us at support@blairandmae.com.
SHIPPING & DELIVERY INFORMATION – BLAIR & MAE NEW YORK
Below is the general timeline for processing and delivering your order.
PROCESSING TIME
After placing your order, we typically require 1–3 business days to process it. Orders placed during weekdays are usually handled within one business day. Orders placed on Friday evening, weekends, or during peak periods may take slightly longer.
DELIVERY TIME
Once your order has been processed and dispatched, the average delivery time is approximately 6–12 business days.
Please note that in some situations — such as high order volumes, global logistics delays, or holidays — delivery may take up to 30 days from the date of purchase.
PLACING AN ORDER
Ordering from Blair & Mae New York is simple:
- Select your item on the product page and click “Add to Cart”.
- Review your cart and click “Checkout”.
- Enter your shipping details accurately and continue to shipping.
- Review your address and proceed to payment.
- Complete your payment to finalize the order.
PAYMENT METHODS
All payments are processed securely with industry-standard encryption for a safe checkout experience.
We currently accept major credit and debit cards (including Visa, Mastercard, and American Express), as well as supported secure payment methods as displayed at checkout.
FREE SHIPPING
We offer free standard shipping on all orders as a thank-you to our customers. Any available shipping upgrades or express options will be shown at checkout when applicable.
ORDER SHIPPING & SUSTAINABILITY
We aim to process and ship your order as quickly as possible. To keep prices fair and reduce our environmental impact, some shipments may be consolidated or fulfilled from different partner warehouses.
This approach helps us manage costs, reduce waste, and maintain a more sustainable supply chain while still delivering your items efficiently.
IMPORTANT NOTES & POSSIBLE DELAYS
During peak seasons, promotional periods, or unforeseen global events, shipping carriers may experience delays. We appreciate your understanding and will always do our best to keep you informed and ensure your order arrives as soon as possible.
If you have an urgent request regarding shipping, please contact us at support@blairandmae.com, and our support team will gladly look into the best possible solution.
